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Roborock Support

After Sales and Warranty Help

Service & Warranty

Your Roborock vacuum is built to last. However, we also offer a comprehensive warranty should anything go wrong. To request a warranty claim, please email support-za@roborock.com

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We love to hear from you


Sales & Customer Service
Email
Technical Question, Warranty & Repair Services (09:30 - 17:30 SAST):support-za@roborock.com
roborock-za@planetworld.co.za

General Enquiries: support-za@roborock.com
roborock-za@planetworld.co.za

Phone Number
086-065-6463

Collaboration Enquiries
support-za@roborock.com

Get updated on

Customer Care

Durban Office:
Unit B3, GLEN MURRAY, 13 Moreland Dr, Red Hill, Durban North, 4051

Cape Town Office:
99 Aviation Cres, Matroosfontein, Cape Town, 7490

Johannesburg Woodmead office:
Waterfall Commercial District, 3 Ruacana Street, Buccleuch, Sandton, 2191

Johannesburg Kramerville office:
17 Commerce Cres, Sandown, Sandton, 2031

FAQs

  • What is Roborock and how does it work?

    Roborock delivers advanced robotic vacuum and mop technology that autonomously navigates and cleans floors, carpets, and hard surfaces. Intelligent sensors and mapping algorithms ensure room-by-room coverage with minimal human intervention.

  • Is there local support and technical assistance?

    Yes. Roborock products sold in South Africa are supported by authorised service centres. Contact details for warranty, parts, and technical support are available from your retailer or on the Planetworld support page.

  • Do Roborock products come with a warranty?

    All Roborock units sold locally include a limited manufacturer warranty. Warranty terms vary by model; refer to your documentation for specific coverage and duration.

  • What happens if my Roborock stops working?

    If your Roborock develops a fault within the warranty period, contact local support. Units may be collected, repaired under warranty, and returned at no additional cost, subject to terms and conditions.

  • How long does the battery last?

    Battery life depends on the model and cleaning mode. Typical runtime ranges from 90 minutes to over 180 minutes on a full charge for flagship models.

  • How long does charging take?

    Full charging time varies by model and battery capacity. Most Roborock units fully charge within 3–6 hours. Self-emptying models may have different charging profiles.

  • Do I need to install anything before first use?

    Roborock products are ready to use out of the box. For most models, simply charge the unit fully, place it on the dock or floor, and start a cleaning cycle. Some advanced features may require app setup.

  • Can I leave my Roborock on the charging dock when not in use?

    Yes. Roborock smart charging docks are designed to keep the robot charged and ready. For extended absences, refer to your user manual for best storage practices.

  • Does Roborock support app connectivity?

    Roborock offers a mobile app that enables scheduling, mapping, cleaning modes, and firmware updates on compatible iOS and Android devices.

  • How often should I perform maintenance?

    Regular maintenance improves performance and lifespan. This includes emptying dustbins, cleaning brushes and filters, and keeping sensors free of debris. Refer to your product manual for detailed maintenance intervals.